Frequently Asked Questions
Can I use an Apple device or a Google device for BYOD? What about another operating system? What are the software requirements for using my own device?
+Inspectors may use either a cell phone, tablet, laptop, or desktop computer to record vehicle inspection information. Ensure that the selected devices can access the site through the supported web browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, and iOS Safari. (Please note that Internet Explorer is not supported.) For best results, it is strongly recommended that your selected device has its most recent software update installed.
I have multiple inspectors; can they each use a separate device to complete inspections?
+Yes, but this depends on the number of approved inspection bays at your station. You can have as many in-progress inspections and devices as you have approved inspection bays.
Can my station continue to use a USB handheld scanner?
+Yes. If you are using a device that has a USB port for the handheld scanner to plug in to, you will be able to use the scanner to capture the VIN from either the registration sticker or the VIN plate as before. BYOD may also work with some of the commercially available Bluetooth scanners, but DPS does not recommend any specific brand or model.,
Where can I access training on how to use BYOD?
+Training videos and user guides are available on the DPS website under “Vehicle Inspection Connection - Bring Your Own Device (VIC-BYOD).”
I work at more than one station. If I select the incorrect station to conduct my inspection, where will the Vehicle Inspection Report (VIR) print?
+The VIR will be sent to the printer the device is synced to. It is important to ensure that
A) you are selecting the correct station for your inspection, and
B) that your device is synced to that station's printer before conducting an inspection.
A) you are selecting the correct station for your inspection, and
B) that your device is synced to that station's printer before conducting an inspection.
Does my device need to be connected to the internet to complete an inspection?
+As a best practice, you should always check that your device is connected to the internet when completing a vehicle inspection. However, the BYOD application stores a limited number of offline inspections. Inspectors must have completed one full online inspection at that station before offline functionality is enabled. Any offline inspections will be saved and will be updated when your device submits an online inspection, or the data refresh is successfully completed.
What do I do if my printer isn`t printing the Vehicle Inspection report (VIR)?
+For guidance on troubleshooting, please refer to Slide 44 of the BYOD Tips & Tricks user guide. If you are still experiencing issues with printing, you may need to reach out to your device manufacturer.
What do I do if my station is not listed as an option on the “Select Station” page?
+Contact your DPS Representative to alert them of the issue.
What do I do if I am experiencing issues with scanning the VIN?
+For an immediate fix, you can manually enter the VIN instead of scanning. To address scanning issues, please refer to Slide 42 of the BYOD Tips & Tricks user guide for guidance on how to troubleshoot scanning.
What do I do if I forget my password? What do I do if my password expires?
+If you forget your password or your password expires, there is a “Forgot password” link to reset your password on the VIC Portal login page. You will be required to provide your User ID, First and Last name, Date of Birth, state your DL or ID is issued from, and your DL/ID number. You will also need to provide the last 4 digits of your SSN and the Audit number from your DL/ID. Instructions for finding the Audit number are provided through the link on the webpage. For non-Texas license/ID holders you will need to contact the Help Desk at 1-855-845-0842.
When does my password expire?
+Passwords expire after 90 days of new password creation. Passwords can be changed on the VIC Station Application Change Password self-service prior to expiration.